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 Customer Service

​​​​​​​​Our Customer Service assoc​iates can:​ Offer you more information on our products or services Put you in contact with a local company representative Inform you about medical education programs and other company services Answer any other question you may have​Orthofix Customer Service(800) 535-4492 toll free (7 a.m. - 7 p.m. CST)(800) 445-1923 faxcustomerservice1@orthofix.com​​​​​​ ​​If you are a current patient, we thank you for entrusting Orthofix with your healing process. We have compiled a list of Frequently A​sked Questions ​(FAQ) that may be of assistance to you. Please contact us directly by phone or by email using the above address.​ Also, please visit our bone growth stimulation patient website at bonestimulation.com for additional patient information.​​​​​If you are exploring your medical care options and wish to learn more about Orthofix please feel free to email us using the link on this page, or call between the hours of 7 a.m. to 7 p.m. CST to speak directly with a Customer Service associat​e. We will ​happily offer you additional information or simply answer any questions you may have about our products and service. We are available by phone, fax or email to provide the assistance we can to help you make an informed choice for your medical needs.​​For direct sales representatives and contracted distributors contact:​Orthofix Extremity Fixation(800) BONEFIX or (800) 266-3349 (8 a.m. – 5 p.m. CST)(877) 421-0172 fax​Orthofix Spine Fixation​​(888) 298-5700 toll free (8​ a.m. - 5 p.m. CST)(800) 861-9363​ fax​​

 Customer Service FAQs

I received a prescription for an Orthofix product and I'm not sure how to obtain the product? What do I need to do?​​

Contact the Customer Service​ department for assistance. They will find a local representative in your area to assist you further.

What accessories are available for the Spinal-Stim Bone Growth Stimulator?

One-size-fits-all suspenders. These can be shipped to patients in need by contacting the Customer Service department.

What accessories are available for the Physio-Stim Bone Growth Stimulator?

Depending upon the model, replacement straps and clips are available to patients.

What if I have a medical complaint?

First, consult with your physician. A​lso, contact our Customer Service department. We will discuss and document your concerns.

Do I need to wear the Bone Growth Stimulator at the same time each day?

No. You have the flexibility to receive your treatment at any time during the day. The device has a built in 24 hour clock which allows for treatment each day between the hours of 12 a.m. through 11:59 p.m. Additionally, you may choose to break your total daily prescribed treatment into a number of shorter sessions lasting 65 minutes, in accordance with your doctors instructions.

Can I wear a cardiac pacemaker with a Spinal-Stim Bone Growth Stimulator?

The Spinal-Stim®​ ​Bone Growth Stimulator can be used with a TENS unit. However, use of the device with an implanted cardiac pacemaker is prohibited. Please contact your physician for consultation prior to using the device.

What do I do if I have a problem with my Bone Growth Stimulator?

Contact Customer Service. We will be more than happy to troubleshoot the issue and make recommendations.

Can I wear the Bone Growth Stimulator over a hard shell brace or a cast?

The pulse electromagnetic field (PEMF) can penetrate through most materials. However, if you have questions regarding the material please feel free to contact Customer Service.

My Bone Growth Stimulator has expired, what do I do?

​First, contact the doctor and find out if there is a need for you to continue treatment. If so, a new order and new prescription will need to be submitted. There is no need to return the expired device.​