Skip Ribbon Commands
Skip to main content
Sign In

Orthofix Mobile Applications and Website Privacy Notice

​​This Notice applies to the www.orthofix.com domain and the BioStim mobile applications.

Orthofix ("Orthofix", "we", or "company") respects your privacy. We strive to provide the best possible service while respecting the confidentiality of your information. Please review this Orthofix Mobile Applications and Website Privacy Notice ("Notice") before accessing or using Orthofix's Applications or Website ("Website"). This Notice outlines the types of information we may receive or collect when you use the Website, as well as some of the methods we use to safeguard your personal information.

Terms and Conditions/Legal Notice for Orthofix Website. YOU ACKNOWLEDGE AND AGREE THAT BY ACCESSING AND USING THE WEBSITE, YOU AGREE TO BE BOUND BY THIS NOTICE, AND YOU AGREE TO THE COLLECTION AND USE OF INFORMATION AS OUTLINED IN THE NOTICE. IF YOU DO NOT AGREE, YOU ARE NOT PERMITTED TO USE THE WEBSITE OR ANY OF THE CONTENT, SERVICES, IMAGES, GRAPHICS, PRODUCTS OR REPRESENTATIONS AVAILABLE ON OR ACCESSIBLE THROUGH THE WEBSITE.

Collection of Personal Information. Orthofix collects personal information in order to understand your specific needs to serve you better, to optimize the Website, to generate more relevant Website content based on visitor use patterns, to respond to your specific inquiries, and to generate promotional materials. Personal information is information about you that is personally identifiable, such as your name, address, email address, or phone number.

Tracking Technologies We Use.  We use various technologies to collect personal information about visitors to our website. These technologies include the following:

  •  Web logging
    • As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
  • Cookies and other tracking technologies
    • ​We and our subsidiaries, business partners, marketing partners, affiliates, or other service providers use technologies such as: cookies, beacons, tags and scripts. These technologies are used in analyzing trends, remembering users' settings, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. For more information on how we use cookies and other tracking technologies on our website, see our Cookie​ Notice.


How We Respond to "Do Not Track" Signals

Use of Personal Information. Orthofix uses personal information in order to understand your specific needs to serve you better. For example, Orthofix may use your personal information to optimize the Website, to generate more relevant Website content based on visitor use patterns, to communicate with you about products and services, and to generate promotional materials. Your information may be aggregated with other clients' information to understand how our products are used to help make them better.

Sharing of Personal Information. Orthofix will not sell, rent, or lease your personal information to third parties. Orthofix may share personal information with companies working on our behalf and Orthofix-owned business entities for the purposes detailed above. In such a case, Orthofix requires those companies or entities to adhere to privacy and securit​y standards which are at least as restrictive as this Notice.

Orthofix will comply with a request to provide your personal information to a third party made pursuant to state or federal law or regulation, subpoena, court order, or legal process. Additionally, Orthofix may disclose personal information to the extent necessary to (a) detect, prevent, or otherwise address suspected fraud, security or technical issues; or (b) protect against harm to the rights, property or safety of Orthofix, its users or the general public.

Linked Sites Not Covered. There may be links on the Website that allow you to leave the Website and to visit other websites. The privacy policies on linked websites may differ from this Notice. Any personal information you choose to provide to or that is collected by such other websites is not in any way covered by this Notice. We recommend that you review each linked website's privacy Notice before providing any personal information. Orthofix is not responsible for the privacy policies, practices or content of other websites, including linked websites, that you may visit.

Changes to this Notice. Orthofix reserves the right to modify this Notice at any time, in its sole discretion, with or without notice. All modifications to this Notice will be effective immediately upon posting of the modifications on the Website. You agree to check this webpage each time you access the Website to become aware of any changes. By continuing to access the Website, you agree to be bound by these modifications to this Notice.

Contact Information. Please contact us with any questions or concerns regarding this Notice at privacy@orthofix.com. Alternatively, you may call or write us at:​

​Orthofix International NV
3451 Plano Parkway
Lewisville, TX 75056
Phone: 800-535-4492​
​​​

LAST UPDATED

April 6, 2016​


HIPAA Notice of Privacy Practices​

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Orthofix Inc. ("Orthofix") is required by law to maintain the privacy of your protected health information, to pro­vide you with a notice of our legal duties and privacy practices with respect to protected health information, and to notify you if there is a breach of your unsecured protected health information. This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other specified purposes that are permitted or required by law. The Notice also describes your rights with respect to your protected health information. "Protected health information" is information about you, including basic demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

Orthofix is required to follow the terms of this Notice of Privacy Practices. We will not use or disclose your protected health information without your written permission, except as described in this Notice. We reserve the right to change our practices and this Notice and to make the new Notice effective for all protected health information we maintain. Upon your request, we will provide you with a revised Notice. ​

EXAMPLES OF HOW WE MAY USE AND DISCLOSE PROTECTED HEALTH INFORMATION ABOUT YOU

The following categories describe different ways that we use and disclose your protected health information (PHI).

Treatment: Orthofix may use your health information to provide and coordinate the treatment, products and services you receive. For example, information obtained by an Orthofix representative will be recorded in your record and used to determine suitability for the product, fitting and to provide instruction regarding appropriate use of the product.

Payment: Orthofix may use and disclose your health information to others for purposes of receiving payment for treatment and services that you receive. For example, we will submit a claim to you or your health plan/insurer that includes information that identifies you, as well as your diagnosis, and product supplied.

Health Care Operations: Orthofix may use information in your health record for operational purposes. For example, we may use your information to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the products and services we provide.

To Communicate with Individuals Involved in Your Care Or Payment for Your Care: Orthofix may disclose to a family member, other relative, close personal friend or any other person you identify, PHI directly relevant to that person's involvement in your care or payment related to your care.

U.S. Food and Drug Administration (FDA): As required by federal law, Orthofix may disclose PHI to the FDA to report adverse events regarding our devices, device defects, or post marketing surveillance information to enable product recalls, repairs, or replacement.

Worker's Compensation: We may disclose your PHI to the extent authorized by and to the extent necessary to comply with laws relating to worker's compensation or other similar programs established by law.

Public Health: As required by law, we may disclose your PHI to public health or legal authorities charged with preventing or controlling disease, injury, or disability.

Law Enforcement: We may disclose your PHI for law enforcement purposes as required by law or in response to a valid subpoena or court order.

As Required by Law: We will disclose your PHI when required to do so by federal, state, or local law.

Health Oversight Activities: We may disclose your PHI to an oversight agency for activities authorized by law. These oversight activities include audits, investigations, and inspections, as necessary for licensure and for the government to monitor the health care system, government programs, and compliance with civil rights laws.

Judicial and Administrative Proceedings: If you are involved in a lawsuit or a dispute, we may disclose your PHI in response to a court or administrative order. We may also disclose health information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made, either by us or the requesting party, to tell you about the request or to obtain an order protecting the information requested.

Research: We may disclose your PHI to researchers when their research has been approved by an institutional review board or privacy board that has reviewed the research proposal and established protocols to ensure the privacy of your information.

Coroners, Medical Examiners, and Funeral Directors: We may release your PHI to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also disclose PHI to funeral directors consistent with applicable law to enable them to carry out their duties.

Organ or Tissue Procurement Organizations: Consistent with applicable law, we may disclose your PHI to organ procurement organizations or other entities engaged in the procurement, banking, or transplantation of organs for the purpose of tissue donation and transplant.

Notification: We may use or disclose your PHI to notify or assist in notifying a family member, personal representative, or another person responsible for your care, regarding your location and general condition.

Correctional Institution: If you are or become an inmate of a correctional institution, we may disclose to the institution or its agents PHI necessary for your health and the health and safety of other individuals.

To Avert a Serious Threat to Health or Safety: We may use and disclose your PHI when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

Military and Veterans: If you are a member of the armed forces, we may release PHI about you as required by military command authorities. We may also release PHI about foreign military personnel to the appropriate foreign military authority.

National Security, Intelligence Activities and Protective Services: We may release PHI about you to authorized federal officials for intelligence, counterintelligence, for protection of the President and other national security activities authorized by law.

Victims of Abuse or Neglect: We may disclose PHI about you to a government authority if we reasonably believe you are a victim of abuse or neglect. We will only disclose this type of information to the extent required by law, if you agree to the disclosure, or if the disclosure is allowed by law and we believe it is necessary to prevent serious harm to you or someone else.​


OTHER USES AND DISCLOSURES OF PHI

Orthofix will obtain your written authorization before using or disclosing your PHI for purposes other than those provided for above (or as otherwise permitted or required by law). Specifically, the following uses and disclosures will be made only with your authorization: (i) most uses and disclosures of PHI for marketing purposes including subsidized treatment communications; and (ii) disclosures that constitute a sale of PHI. You may revoke this authorization in writing at any time. Upon receipt of the written revocation, we will stop using or disclosing your PHI, except to the extent that we have already taken action in reliance on the authorization.


YOUR HEALTH INFORMATION RIGHTS

You have the following rights with respect to your protected health information:

  • Obtain a paper copy of the Notice of Privacy Practices upon request.
  • Request a restriction on our use and disclosure of your information for treatment, payment, health care operations and to others involved in your treatment or payment for treatment. However, we are not required to agree to your request unless (a) the disclosure is for the purpose of carrying out payment or health care operations and is not otherwise required by law; and (b) the PHI is related solely to disclosures made to a health plan and you have paid for services out of pocket and in full. Your request must be made in writing, and the request should identify (i) the information to be restricted; (ii) the type of restriction being requested (i.e., the use of information, the disclosure of information, or both); and (iii) to whom the limits should apply.
  • Inspect and obtain a copy of your information. This right is subject to certain specific exceptions, and you may be charged a reasonable fee for any copies of your records.
  • Amend your medical information. If you feel that PHI we have about you is incomplete or incorrect, you may request that we amend the information that we maintain.
  • Receive an accounting of the disclosures of your medical information made by Orthofix in the six years prior to your request, except for disclosures for treatment, payment or operational purposes, and for certain other specific disclosure types.
  • Request communications of your information by alternative means or at alternative locations. You may request that we contact you only in writing or at a different residence or post office box.
  • To request any of the foregoing, you must submit your request in writing to the Privacy Officer at Orthofix, 3451 Plano Pkwy, Lewisville, Texas 75056. Your request must state how or when you would like to be contacted.


FOR MORE INFORMATION OR TO REPORT A PROBLEM

If you have questions or would like additional information about Orthofix's privacy practices, you may contact the Privacy Officer at privacy@orthofix.com or 800-535-4492. If you believe your privacy rights have been violated, you can file a complaint with the Privacy Officer or with the United States Secretary of Health and Human Services. There will be no retaliation for filing a complaint.

Effective Date: This Notice is effective as of April 14, 2003.​

Last Updated: June 18, 2014​